Relinking Products for Missed Orders

Issue Overview

If you encounter a missed order in Shopify, it may be due to a product not being found. To resolve this issue, you will need to manually link the product and then re-import the order.

Steps to Relink a Product

1. Access the Order:

• Navigate to your Shopify admin panel.
• Click on Orders and locate the order in question (e.g., Order A493656).

2. Open the Order:

• Click on the order number to open the order details.

3. Link the Product Manually:

• In the order details, look for the section where products are listed.
• If the product is missing, you will need to add it manually:
• Click on Add product or Link product (the option may vary based on your setup).
• Search for the product by name or SKU.
• Select the correct product to link it to the order.

4. Re-import the Order:

• Once the product is linked, look for an option to re-import or refresh the order data.
• Confirm the action, and the order should now be correctly imported into your Shopify store.

Troubleshooting

• Cannot Find the Product: If the product still cannot be found, ensure that it is published in your Shopify store and available for sale.
• No Link Option Available: If you do not see an option to link the product, please contact support.

Contact Support

If you continue to experience issues with missed orders or relinking products, please reach out to our support team at [support@marketplace-connect.com].

Updated on: 08/10/2025